Track your order
Enter your order number and the email you used at checkout to see where your order is.
Where else to find your tracking
- Your shipping email. The day your order leaves, we email you a tracking link.
- Your account. Sign in with the email you ordered with to see every order and its status.
If something looks wrong
- Tracking hasn't updated. A new tracking number can take up to 24 hours to show its first scan. If it hasn't moved for 3 business days, write to us and we'll chase the carrier.
- Marked delivered but not there. Check around your door, with neighbors and at your building's mail room, and give it until the end of the next business day: carriers sometimes mark parcels delivered early. Still missing? Write to us within 7 days and we'll send a replacement or refund you.
- Wrong address. Write to us right away. We can change it until your order is packed.
Questions? Email support@thornburyshop.com or call 1 (800) 689-3961, Monday to Friday, 9 am to 5 pm ET.