Payments policy
Last updated: October 18, 2026
Every payment on thornburyshop.com goes through Shopify's encrypted checkout. We never see or store your full card number.
Accepted payment methods
- Visa, Mastercard, American Express and Discover, credit or debit
- Shop Pay
- Apple Pay
- PayPal
The methods available to you are shown at checkout and depend on your device and browser.
When you're charged
We charge your payment method when you place your order. If we can't fill part of an order, we refund that part right away.
Security
Card details are encrypted and sent straight to our payment processor, which meets the PCI DSS security standard for card payments. Our checkout is hosted by Shopify, which is certified PCI DSS Level 1.
Currency
All prices are in US dollars. If your card was issued outside the US, your bank may add a currency conversion fee.
Sales tax
Sales tax is calculated at checkout based on your delivery address and shown before you pay.
Order confirmation
You'll get a confirmation email within minutes of placing your order. If it doesn't arrive, check your spam folder, then write to us.
Declined payments
If your payment is declined, check that your billing address matches the one your bank has on file, then try again or use another method. If it still fails, your bank can tell you why; we can't see the reason.
Fraud prevention
To protect you, some orders are checked before they ship, and we may email you to confirm a detail. If we can't verify an order, we cancel it and refund you in full.
Refunds
Refunds go back to your original payment method. Banks usually take 5 to 10 business days to show them. See our Return and refund policy.
Discount codes and gift cards
You can use one discount code per order. Codes have no cash value and can't be applied to past orders. Thornbury gift cards can be used at checkout and never expire.
Questions
Email support@thornburyshop.com or call 1 (800) 689-3961, Monday to Friday, 9 am to 5 pm ET.
Thornbury, 42 Broadway, New York, NY 10004, United States