Shipping Policy
We pack every order within 1 to 2 business days and email you a tracking link the day it leaves. Shipping is free on orders over $150.
Order processing
We pack orders within 1 to 2 business days, Monday to Friday, excluding US federal holidays. In busy weeks, such as the run-up to the holidays, we'll tell you at checkout or by email if it will take longer.
Shipping costs and delivery times
| Method | Delivery after we ship | Cost |
|---|---|---|
| Standard | [3 to 7] business days | Free on orders over $150; [$9] below that |
| Express | [1 to 3] business days | [$25] |
The exact cost is shown in your cart before you check out.
Where we ship
We ship to addresses in the United States. We don't ship to other countries yet.
Tracking
The day your order leaves, we email you a tracking link. A new tracking number can take up to 24 hours to show its first scan. You can also track your order here.
Delays
Weather, carrier problems and holidays can slow a parcel down. If we can't ship your order within the time we promised, we'll email you before that time passes with a new date, and you can cancel for a full refund. If your tracking hasn't moved for 3 business days, write to us and we'll chase the carrier.
Delivery responsibility
Your order is our responsibility until it's delivered. If a parcel is lost in transit, we send a replacement or refund you in full.
Marked delivered but missing
Check around your door, with neighbors and at your building's mail room, and give it until the end of the next business day: carriers sometimes mark parcels delivered early. If it's still missing, write to us within 7 days of the delivery date. We'll open a claim with the carrier and send a replacement or refund you.
Incorrect shipping address
Please check your address at checkout. If you spot a mistake, write to us right away: we can change it until your order is packed. If a parcel comes back to us because of an address error, we'll contact you and ship it again once you confirm the address.
Damaged or incorrect items
If something arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, including shipping, and you won't need to send the item back unless we ask.
Taxes
Sales tax is calculated at checkout based on your delivery address. You won't pay anything more on delivery.
Packaging
Every order ships in a white Thornbury box with paper tissue and paper tape, and no coupon flyers. Gift orders carry no prices anywhere in the box.
Questions
Email support@thornburyshop.com or call 1 (800) 689-3961, Monday to Friday, 9 am to 5 pm ET.
Thornbury, 42 Broadway, New York, NY 10004, United States